Make a complaint

How we view complaints

We’re always happy to hear from our supporters.

We view complaints not only as a chance to put things right for the person who has made the complaint but also as an opportunity to learn and improve for the future.

We will:

  • investigate all complaints fairly and in a timely way
  • handle complaint information sensitively, informing only those who need to know
  • aim to acknowledge your complaint within 5 working days and give a definitive reply within 20 working days
  • regularly review all complaints and our policy

You can also view our complaints procedure.

Enter all of the details of your complaint in our complaints form below. After submitting this form, we’ll send you a confirmation by email.

Complaint form

Select multiple if you wish.

Other ways to make a complaint

Write to us

15 The Chambers
OX14 3FE

Telephone us

We are available by telephone from 9.30 am to 5.00 pm, Monday – Friday. Call us on 01865 319700.