Make a complaint

We're always happy to receive feedback from our customers, supporters and people who use our resources.

How we view complaints

We're always happy to hear from our customers, supporters and people who use our resources.

We view complaints not only as a chance to put things right for the person who has made the complaint but also as an opportunity to learn and improve for the future.

Our policy is that:

  • We investigate all complaints fairly and in a timely way
  • We handle complaint information sensitively, informing only those who need to know
  • We aim to acknowledge your complaint within 5 working days and give a definitive reply within 20 working days
  • We regularly review all complaints and our policy

Enter all of the details of your complaint in our complaints form below. After submitting this form, we'll send you a confirmation by email.

Pen and paper

Other ways to make a complaint

Write to us

Complaints
BRF
15 The Chambers
Vineyard
Abingdon
OX14 3FE

Telephone us

We are available by telephone from 9.15 am to 5.30 pm, Monday - Friday. Call us on 01865 319700.