Make a complaint How we view complaints We're always happy to hear from our customers, supporters and people who use our resources. We view complaints not only as a chance to put things right for the person who has made the complaint but also as an opportunity to learn and improve for the future. Our policy is that: We investigate all complaints fairly and in a timely way We handle complaint information sensitively, informing only those who need to know We aim to acknowledge your complaint within 5 working days and give a definitive reply within 20 working days We regularly review all complaints and our policy You can also view our full complaints procedure. Enter all of the details of your complaint in our complaints form below. After submitting this form, we'll send you a confirmation by email. Your name * What part of BRF does your complaint relate to? * - Select -ResourcesMessy ChurchWho Let The Dads Out?The Gift of YearsBarnabas in SchoolsParenting for FaithChildren and FamiliesFundraisingOther Your email address * Your telephone number * Have you already contacted us about this matter? * - Select -YesNo Nature of complaint * Leave this field blank Submit Other ways to make a complaint Write to us Complaints BRF 15 The Chambers Vineyard Abingdon OX14 3FE Telephone us We are available by telephone from 9.00 am to 5.30 pm, Monday - Friday. Call us on 01865 319700. General enquiries For general enquiries or to share your feedback about our resources or services, get in touch.