We value you, your support and your opinions. We want you to feel that you can get in touch with us.
We will always make it easy for you to contact us, and our Supporter Services team is on hand to answer your questions. Our aim is to deliver a warm, friendly and personal service in a timely and reliable way. We aim to make sure that all our staff know their stuff and, as far as possible, can give you the right answers first time.
We hope you’ll never need to complain, because we set high standards for ourselves. However, if you are unhappy with anything we’ve done, please contact us to tell us. We will listen to feedback and be responsive. Sometimes things go wrong, and you may want to make a formal complaint. If this happens, we will respond fully. Our complaints procedure will let you know who to contact if you feel that our response is unsatisfactory.
You can contact us by emailing firstname.lastname@example.org, writing to our registered address: BRF, 15 The Chambers, Vineyard, Abingdon OX14 3FE or by calling us on 01865 319700. For more information about how you can get in touch, visit our contact us page.